Service

Strict quality guidelines for optimal results

Quality is our ultimate ambition and ranks first. In order to guarantee this quality, we have taken a variety of measures and standardized them in our workflow. The most important point about this matter is definetely our employees' quality consciousness. That is why Flyermachine.co.uk offers above- average assistance ahead of production!

This includes for example comprehensive support in the range of instructions, explanations and product templates. We are constantly eager about offering a detailed data sheet for each product ready for download. Moreover, you will find exact specifications and guidelines in the detailed product descriptions which are helpful for data generation. Ultimately, you can download empty templates for all our products and for all common Adobe software solutions.

In case you still have any questions, have a look at our extensive FAQ or instruction area or contact one of our friendly staff members via our free hotline.

Furthermore, all print data which are transferred to our server will go through an automatic basic check. You will see the results immediately after the upload on our website. We will point out all minor and major errors, give detailed information about the condition as well as suggestions for improvement. In addition, we will also correct numerous deficiencies - precisely adapted to our production and workflow.

In this manner every customer can be sure that the data are correct after having placed the order with Flyermachine.co.uk. You will also get explicit and useful tipps for future orders.
For those who are still unsure, we offer a professional data check against a small extra charge. Thus your data will be checked very thoroughly by our trained employees. In this case, of course, we accept guarantee for erroneous print data.

This verified data preparation - above all in the area of colour management - guarantees a constantly equal print result of best quality and avoids unpleasant surprises - with your first order as well as with following orders.
Our ISO-certified production plants produce strictly after PSO standards which is regularly monitored. The latest measurement technique and our staff's profound know-how are assuring facts for a constantly identical appearance of our products.

The performance chain is completed by our supplying company: UPS. We were looking for a business partner who puts great emphasis on quality and service - and who has made these two conditions part of their philosophy. We are proud to have found this partner with UPS.

Of course it would be overconfident to say we never make mistakes. They can happen to anybody. But we do claim that we are constantly trying to learn from our mistakes in order to become a litte bit more perfect every day.
For the case of any mistake happening, we have introduced a safe complaint management, which explains the issue quickly and precisely to our customers. If necessary, we will take action promptly and either reprint or refund your money.

Nevertheless, our error rate has constantly been less than 1% during the last months and years.

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